INTERN

Location: Nairobi

Job description Overview

bidorbuy.co.ke provides a platform for individuals and companies to buy and sell online.

Fast paced, dynamic and a leader in its sector, bidorbuy is recognised for innovative approaches, advanced systems and quality delivery. We are looking for individuals to join our dynamic team. Experience the thrill of being part of one of Africa’s fastest growing internet companies.

Are you an articulate, enthusiastic client-focused professional? If yes, you have a fantastic opportunity to join our small team in this fascinating industry. Support and build relationships with our trading community, the bidorbuy sellers and buyers.

Our internship is designed to offer real insight into our business. From day one you’ll be part of the team. You’ll face real challenges, have real client exposure, enjoy real achievements and have your talents recognised every step of the way. You’ll be responsible for projects and tasks that matter to the business. You’ll expand your knowledge, skills and confidence. Above all, you’ll experience the team spirit that makes bidorbuy such a special place to work in.

What we are looking for

We are looking for a young, passionate and vibrant person to fill an Intern position. The work demands self-motivation, up-to-date knowledge of industry and a professional approach. The ideal candidate must have great passion for e-commerce. We’re looking for people with vision, enthusiasm and demonstrated leadership skills. We look not only for raw intellectual ability, but also for curiosity and aptitude for problem-solving. Our employees have a wide range of experiences, interests and degrees, but they all share the ambition to achieve excellence.

Tasks and responsibilities

• Deal directly with customers either by telephone, email or in person.
• Attend to all email queries via the bidorbuy help desk system.
• Resolve all customer support queries.
• Enforce bidorbuy rules, policies and terms of use insofar as client transactions and behaviour is concerned.
• Assist buyers and sellers with queries relating to transactions, listings, ratings, payments, shipments and the like.
• Follow up progress on customer inquiries.
• Deal with customer complaints and resolve them with a positive problem-solving attitude.
• Attend to general client relations and logistics tasks.
• Be ready to work a flexi-work week consisting of 42 hours a week, which will include Saturdays.
• You will be also responsible for driving the business within a particular category group on bidorbuy.co.ke, taking ownership of it. This includes:
• Business development and growing the base of buyers and sellers for those categories.
• Building relationships around niche interest groups and initiating participation in relation to those categories.
• Procurement of stock for bidorbuy managed stores.
• Supplier relations.
• Listing management.
• Managing supply chain contacts.
• Willingness to “roll up your sleeves” and work on time-sensitive, critical tasks, and readiness to accept that no job is too small for you.

Personality traits

• High level of professionalism and work ethic.
• Helpful, willing and friendly attitude.
• A high level of written and spoken English, fluency in Kiswahili.
• Self- motivation.
• Attention to detail.
• Good telephone etiquette.
• Flexibility/adaptability.
• Analytical thinking.
• Strong networking and communication ability.
• Goal and delivery focused.
• Creativity and high energy levels.
• Consistent performer.
• Work well under pressure.

Qualifications and experience requirements

• A Bachelor’s degree or a business related qualification is advantageous.
• Any work experience in service industry, preferably in the internet industry (online retail, banking, gaming or e-commerce) is advantageous, but not essential.
• Computer literacy in MS Office and email communications required, as well as internet proficiency.
• Knowledge of administration processes.
• Recruitment details

Due to the volume of applications, please note that only short-listed candidates will be contacted. Should you not hear from us within 14 days of the application deadline, please assume that your application was unsuccessful.

Location: The position is based in Parklands Nairobi, Kenya.

Duration: 12 months, with opportunity of being offered a full-time position after.

How to apply:

In order to be considered for an interview, email your application to hello@bidorbuy.co.ke with the following documentation:

A concise CV with personal details, education details and any previous as well as current work experience.

A brief motivation highlighting why you feel we should hire you and why you would be a fitting candidate for bidorbuy.

Closing Date for applications is 12 September 2013